Comments on: The Lies of DirecTv – Rant ahead http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/ Creating Wealth Through your Small Business Thu, 19 Jan 2012 09:38:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: TheWealthSquad http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-321 TheWealthSquad Thu, 18 Aug 2011 15:18:00 +0000 http://www.askthewealthsquad.com/?p=471#comment-321 Unfortunately phone conversations don't hold much legal weight. A good suggestion is to have a device that allows you to record the phone conversation (they record theirs so why not us record them as well). You can find them online or in a local Radio Shack. If they deny something like that use social media and publish the call and their letters. Usually bad PR makes a company respond pretty well. The amazing thing would be for a company to respond without havnig to resort to those measures. Scott Unfortunately phone conversations don’t hold much legal weight. A good suggestion is to have a device that allows you to record the phone conversation (they record theirs so why not us record them as well).

You can find them online or in a local Radio Shack. If they deny something like that use social media and publish the call and their letters. Usually bad PR makes a company respond pretty well.

The amazing thing would be for a company to respond without havnig to resort to those measures.

Scott

]]> By: DirecTV hater http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-320 DirecTV hater Thu, 18 Aug 2011 14:40:00 +0000 http://www.askthewealthsquad.com/?p=471#comment-320 I had something similar occur. I moved and am not allowed to have a dish, so I had to cancel. I was told the early cancellation fee would be waived. I got a bill in the mail, called and was told it would be waived. My credit card was charged. I called and was told it would be credited. I called again when I did not receive the credit. NOW I am told that their notes only indicate that I was told I would have to pay the cancellation fee and would not be credited. So, even though I have notes of whom I spoke to, the date and what they said, I have no recourse because their notes don't correspond to mine. I had something similar occur. I moved and am not allowed to have a dish, so I had to cancel. I was told the early cancellation fee would be waived. I got a bill in the mail, called and was told it would be waived. My credit card was charged. I called and was told it would be credited. I called again when I did not receive the credit. NOW I am told that their notes only indicate that I was told I would have to pay the cancellation fee and would not be credited. So, even though I have notes of whom I spoke to, the date and what they said, I have no recourse because their notes don’t correspond to mine.

]]> By: CGV http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-289 CGV Fri, 13 May 2011 13:22:00 +0000 http://www.askthewealthsquad.com/?p=471#comment-289 Yes Directv is very unscrupulous.  they just duplicate billed my credit card and I can't get it out of their system.  I was doing this for my parents and they are just unethical and resort to underhanded methods to get money. I would not have their service even it was free.  Cv   Yes Directv is very unscrupulous.  they just duplicate billed my credit card and I can’t get it out of their system.  I was doing this for my parents and they are just unethical and resort to underhanded methods to get money. I would not have their service even it was free.  Cv

 

]]> By: Michael S http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-259 Michael S Fri, 07 Jan 2011 19:17:00 +0000 http://www.askthewealthsquad.com/?p=471#comment-259 It's not surprising to know that DirecTV has received an "F" rating from the BBB with over 40,000 complaints registered against them. Adding insult to injury, they just settled a lawsuit with all 50 states for "unfair sales practices," including "hiding fees, planned rate changes and terms that call for automatic renewals." Glad I'm a subscriber with DISH, and I suppose being an employee at DISH gives me a better all around insight of the industry. It’s not surprising to know that DirecTV has received an “F” rating from the BBB with over 40,000 complaints registered against them. Adding insult to injury, they just settled a lawsuit with all 50 states for “unfair sales practices,” including “hiding fees, planned rate changes and terms that call for automatic renewals.” Glad I’m a subscriber with DISH, and I suppose being an employee at DISH gives me a better all around insight of the industry.

]]> By: TheWealthSquad http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-253 TheWealthSquad Tue, 14 Dec 2010 05:29:00 +0000 http://www.askthewealthsquad.com/?p=471#comment-253 Unfortunately most of the providers seem to have trouble delivering on their promises. The industry is in serious need of improvement. But we have also gotten used to the convenience they bring as well. Glad everything worked out for you and you got someone with common sense. Unfortunately most of the providers seem to have trouble delivering on their promises.

The industry is in serious need of improvement. But we have also gotten used to the convenience they bring as well.

Glad everything worked out for you and you got someone with common sense.

]]> By: fmrdtvfan http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-251 fmrdtvfan Mon, 13 Dec 2010 21:33:00 +0000 http://www.askthewealthsquad.com/?p=471#comment-251 I've been a loyal DirecTV customer for over 8 years. I have always been a big fan and have recommended it to everyone I know. Over the past year, my signal has degraded due to trees in my neighbors yard growing and blocking the signal. I've already moved the dish once and in June a service tech came out, took a look, and said there was nothing more they could do. I have 5 TVs: 2 of them don't get a signal at all anymore and the other 3 don't get an HD signal anymore. So, begrudgingly, I switched to cable after waiting endlessly and unsuccessfully for U-verse to arrive. When I called today to cancel my DirecTV subscription, the rep told me there would be a cancellation fee because my contract was renewed in June when the service tech swapped out 2 high def boxes for 2 SD boxes. I explained the situation, they consulted with their "supervisor," and came back to tell me that the 2 new boxes constituted a plan renewal and I would be required to pay a cancellation fee. I finally got the supervisor on the line, asked her to take a big step back, look at the situation, and tell me if it is reasonable to expect me to continue my service when only 60 % of my TVs work on only half of the channels. Thankfully, she applied common sense and allowed me to cancel without a fee. The only catch is they will bill me for the fee, then send me a check for the refund. Whatever.... Unfortunately, my Comcast experience has already gotten off to a rocky start. The phone and internet work great but they'll be making their second trip out to complete installation tomorrow. I wish there were more options.... I’ve been a loyal DirecTV customer for over 8 years. I have always been a big fan and have recommended it to everyone I know. Over the past year, my signal has degraded due to trees in my neighbors yard growing and blocking the signal. I’ve already moved the dish once and in June a service tech came out, took a look, and said there was nothing more they could do. I have 5 TVs: 2 of them don’t get a signal at all anymore and the other 3 don’t get an HD signal anymore. So, begrudgingly, I switched to cable after waiting endlessly and unsuccessfully for U-verse to arrive. When I called today to cancel my DirecTV subscription, the rep told me there would be a cancellation fee because my contract was renewed in June when the service tech swapped out 2 high def boxes for 2 SD boxes. I explained the situation, they consulted with their “supervisor,” and came back to tell me that the 2 new boxes constituted a plan renewal and I would be required to pay a cancellation fee. I finally got the supervisor on the line, asked her to take a big step back, look at the situation, and tell me if it is reasonable to expect me to continue my service when only 60 % of my TVs work on only half of the channels. Thankfully, she applied common sense and allowed me to cancel without a fee. The only catch is they will bill me for the fee, then send me a check for the refund. Whatever….

Unfortunately, my Comcast experience has already gotten off to a rocky start. The phone and internet work great but they’ll be making their second trip out to complete installation tomorrow. I wish there were more options….

]]> By: Thesikkone http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-217 Thesikkone Tue, 09 Nov 2010 17:43:00 +0000 http://www.askthewealthsquad.com/?p=471#comment-217 Direct TV could care less about their customers. I moved not too long ago and, before moving, called their customer service number to inquire as to how much it would cost to terminate my contract. I was thinking about switching to Comcast for the Triple Play deal. They told me that I wouldn't have to pay anything since I was a loyal customer. Imagine my surprise when they sent me a $300 bill a couple weeks later. Needless to say, I haven't used Direct TV since then, even though I used to love Sunday ticket. Direct TV could care less about their customers. I moved not too long ago and, before moving, called their customer service number to inquire as to how much it would cost to terminate my contract. I was thinking about switching to Comcast for the Triple Play deal. They told me that I wouldn’t have to pay anything since I was a loyal customer. Imagine my surprise when they sent me a $300 bill a couple weeks later. Needless to say, I haven’t used Direct TV since then, even though I used to love Sunday ticket.

]]> By: Daniel http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-106 Daniel Tue, 13 Apr 2010 04:18:21 +0000 http://www.askthewealthsquad.com/?p=471#comment-106 I totally agree with you on customer service. I thought about going back this week and called them to set up new service and they wouldn't give me the current promotion for new customers. They were going to charge me 300 dollars more than if I had never had their service in the first place. I would think that since I still have their dish on my house and all they would have to do is reconnect it and bring the boxes they would be more than willing to give me the same offer. I have a great payment record with them and they still couldn't treat me like a new customer, and they told me that I will never be considered a new customer. I totally agree with you on customer service. I thought about going back this week and called them to set up new service and they wouldn't give me the current promotion for new customers. They were going to charge me 300 dollars more than if I had never had their service in the first place. I would think that since I still have their dish on my house and all they would have to do is reconnect it and bring the boxes they would be more than willing to give me the same offer. I have a great payment record with them and they still couldn't treat me like a new customer, and they told me that I will never be considered a new customer.

]]> By: mikethompson http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-107 mikethompson Tue, 13 Apr 2010 02:45:35 +0000 http://www.askthewealthsquad.com/?p=471#comment-107 I've run into exactly this situation over the years. A notable example concerns one of our long time (10+ years) distributors. They were the exclusive source for one manufacturer's particular gaming product and that company went belly-up not soon after I placed a large order. Instead of working with me on a return of this now nearly worthless product, they would hear none of it. Even after going to the supervisors and explaining the situation and the consequences, they wouldn't give. Because of that stubborness, they've lost to date approximately $145,000 in sales to me. All over about $5,000.<br><br>The potential backlash against your business from this kind of stupidity reminds me of a book I'm reading that may be benefitial to your readers. It's "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000" by Pete Blackshaw and includes some thoughtful points on dealing with an internet conscious consumer. I've run into exactly this situation over the years. A notable example concerns one of our long time (10+ years) distributors. They were the exclusive source for one manufacturer's particular gaming product and that company went belly-up not soon after I placed a large order. Instead of working with me on a return of this now nearly worthless product, they would hear none of it. Even after going to the supervisors and explaining the situation and the consequences, they wouldn't give. Because of that stubborness, they've lost to date approximately $145,000 in sales to me. All over about $5,000.

The potential backlash against your business from this kind of stupidity reminds me of a book I'm reading that may be benefitial to your readers. It's “Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000″ by Pete Blackshaw and includes some thoughtful points on dealing with an internet conscious consumer.

]]> By: TheWealthSquad http://www.askthewealthsquad.com/blog/the-lies-of-directv-rant-ahead/comment-page-1/#comment-108 TheWealthSquad Tue, 13 Apr 2010 00:10:20 +0000 http://www.askthewealthsquad.com/?p=471#comment-108 Just had a message left by DirecTV... no number for me to call just that they would call back later. Will update when I hear more from them. Just had a message left by DirecTV… no number for me to call just that they would call back later. Will update when I hear more from them.

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